Frequently Asked Question
Q: How do you ensure product quality?
A: All our stainless steel kitchenware is made from high-quality 304 or 201 stainless steel and undergoes strict quality control to meet international food safety standards.
Q: Are your products export-ready?
A: Yes, our products meet export requirements and are certified with relevant international standards, such as ISO and FDA.
How can you help?
- Technical Support: We provide usage advice and technical assistance to ensure customer satisfaction.
- Logistics Services: Multiple international shipping options, including air freight, sea freight, and express delivery.
- After-Sales Service: A comprehensive after-sales system ensures a worry-free experience.
- Business Support: Assistance with brand promotion and custom packaging design services.
What is a return policy?
If there are quality issues with the product, we offer a return and exchange policy under the following conditions:
- Return Period: Within 30 days of receipt.
- Conditions: Proof of the issue, such as photos or videos, must be provided.
- Shipping Costs: We cover the shipping cost for quality-related issues. Customers bear the cost for returns due to other reasons.
What payment methods do you accept?
We accept the following payment methods:
- Bank Transfer (T/T): Recommended for large transactions, secure and reliable.
- Letter of Credit (L/C): Suitable for bulk orders with guaranteed security.
- PayPal: Ideal for small transactions or sample orders.
- Western Union: Fast payment method for medium-sized orders.
How Can I Place Bulk Orders? Can We Negotiate the Price?
We support bulk orders, and the larger the order, the more favorable the price. The process is as follows:
- Contact Us: Submit your requirements via WhatsApp, email, or our online form.
- Quotation: We’ll provide a discounted price based on the order quantity and specifications.
- Contract Signing: Sign the order agreement and pay the deposit.
- Production & Delivery: We’ll arrange production and shipping as per the agreed timeline.
Do You Accept Customization?
Yes, we offer customization services, including: Product Specifications: Size, thickness, and functionality. Brand Logo: Laser engraving, screen printing, etc. Packaging Design: Custom boxes, gift packaging, or other styles. Special Requirements: Customizations such as color and plating can also be accommodated. Please provide detailed requirements and design files for customization. Costs and lead times will be discussed accordingly.
Send message
WhatsApp: +8618355113475 Email:kitchen@liuconghardware.com We look forward to working with you!
Are You a Factory?
Yes, we are a factory located in Chaozhou, Guangdong, China. We specialize in manufacturing stainless steel kitchenware and hotel supplies. With over 15 years of experience, we provide high-quality, factory-direct products.
