FAQs

Frequently Asked Question

Q: How do you ensure product quality?
A: All our stainless steel kitchenware is made from high-quality 304 or 201 stainless steel and undergoes strict quality control to meet international food safety standards.

Q: Are your products export-ready?
A: Yes, our products meet export requirements and are certified with relevant international standards, such as ISO and FDA.

How can you help?
  • Technical Support: We provide usage advice and technical assistance to ensure customer satisfaction.
  • Logistics Services: Multiple international shipping options, including air freight, sea freight, and express delivery.
  • After-Sales Service: A comprehensive after-sales system ensures a worry-free experience.
  • Business Support: Assistance with brand promotion and custom packaging design services.
What is a return policy?

If there are quality issues with the product, we offer a return and exchange policy under the following conditions:

  • Return Period: Within 30 days of receipt.
  • Conditions: Proof of the issue, such as photos or videos, must be provided.
  • Shipping Costs: We cover the shipping cost for quality-related issues. Customers bear the cost for returns due to other reasons.
What payment methods do you accept?

We accept the following payment methods:

  • Bank Transfer (T/T): Recommended for large transactions, secure and reliable.
  • Letter of Credit (L/C): Suitable for bulk orders with guaranteed security.
  • PayPal: Ideal for small transactions or sample orders.
  • Western Union: Fast payment method for medium-sized orders.
How Can I Place Bulk Orders? Can We Negotiate the Price?

We support bulk orders, and the larger the order, the more favorable the price. The process is as follows:

  1. Contact Us: Submit your requirements via WhatsApp, email, or our online form.
  2. Quotation: We’ll provide a discounted price based on the order quantity and specifications.
  3. Contract Signing: Sign the order agreement and pay the deposit.
  4. Production & Delivery: We’ll arrange production and shipping as per the agreed timeline.

Do You Accept Customization?

Yes, we offer customization services, including: Product Specifications: Size, thickness, and functionality. Brand Logo: Laser engraving, screen printing, etc. Packaging Design: Custom boxes, gift packaging, or other styles. Special Requirements: Customizations such as color and plating can also be accommodated. Please provide detailed requirements and design files for customization. Costs and lead times will be discussed accordingly.

Send message

WhatsApp: +8618355113475 Email:kitchen@liuconghardware.com We look forward to working with you!

Are You a Factory?

Yes, we are a factory located in Chaozhou, Guangdong, China. We specialize in manufacturing stainless steel kitchenware and hotel supplies. With over 15 years of experience, we provide high-quality, factory-direct products.