Shipping & Return Policy

We are committed to providing efficient, secure, and flexible international delivery and after-sales support to customers worldwide. Whether you’re a retail buyer or a wholesale partner, our professional logistics and service system ensures every order is fulfilled with care and reliability.

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1. Shipping Policy

📦 Dispatch Time

• All regular orders will be shipped within 48 hours (excluding weekends and public holidays);
• For custom-made or bulk orders, delivery time will be communicated upon confirmation.

🌍 Shipping Methods

• We work with trusted international carriers including DHL, FedEx, Aramex, EMS, and special lines;
• All orders include trackable shipment numbers;
• Estimated delivery time: 5–12 business days, depending on location and customs clearance.

🎁 Packaging Standards

• We follow international export-grade packaging practices;
• Custom labeling, pallet packing, and branding available for wholesale clients;
• Pre-dispatch quality checks and photo records are kept for every shipment.

💰 Shipping Costs

• Calculated automatically based on destination, weight, and volume;
• Orders over USD $99 may enjoy free standard shipping in selected regions;
• Additional charges apply for urgent, bulky, or specialized shipping.

🧾 Customs & Duties

• Import duties may apply depending on the destination country;
• All customs duties and clearance fees are the buyer’s responsibility;
• If a shipment is returned due to unpaid duties or refusal, the related shipping fees will be deducted from the refund.

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2. Return & After-Sales Policy

📩 Our Commitment

Customer satisfaction is our top priority. If you receive damaged, defective, or incorrect products, we will offer quick and fair solutions.

✅ Eligibility for Returns

• Request must be made within 7 days of receiving the product;
• Items must be unused, in original packaging, and resaleable;
• Return shipping costs are borne by the buyer unless it’s a product issue;
• Custom, clearance, or discounted items are non-returnable unless faulty.

🛠️ Product Issues or Damage

• Please send photos/videos of the issue;
• Upon confirmation, we offer replacement, refund, or credit;
• For transport damage, we will assist with courier claims.

🔄 Refund Process

• Once returns are received and inspected, refunds are issued within 7–14 business days;
• Refunds are made to the original payment method;
• Original shipping or customs costs are non-refundable if not due to our fault.

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3. Contact Us

If you have questions about shipping, after-sales, or logistics arrangements, please contact us:

• 📧 Email: liutsunghardware@gmail.com
• 📞 WhatsApp: +86 18355113475
• 🕐 Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (GMT+8)

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🛡️ We value every customer and look forward to building strong and lasting business relationships.